Privacy Policy
It is the policy of Hollingworth & Moss Ltd to respect the privacy of users of the Site. We may ask you to register your details to become a user of the Site and we are registered under the Data Protection Act 1998. We are committed to complying with the legal obligations set out in the Data Protection Act 1998 in relation to the collection and processing of any data submitted by the user to us.
Hollingworth & Moss Ltd will not monitor, edit, or disclose any personal information about you or the documents you submit to us, including their contents, without your prior permission unless Hollingworth & Moss Ltd in its sole discretion believes that such action is necessary to: (1) comply with legal process; (2) otherwise protect the legal rights of Hollingworth & Moss Ltd; (3) enforce the Terms; or (4) protect the interests of users of the Site or others. Hollingworth & Moss Ltd may on occasion provide certain user information in anonymous, aggregate form to third parties such as advertisers for demographic purposes. However, Hollingworth & Moss Ltd will not provide any third party with your email address or other personal data.
Except for when making payments online we do not use a secure transmission method to receive your personal data when uploading or communicating with us via email unless otherwise stated. Therefore we would like to bring to your attention that any information carried across the internet is not secure and can be intercepted, lost and read by other people. However, any personal data, images or texts that is collected by us is stored in a safe and secure environment where access is limited to only employees of Hollingworth & Moss and its other companies.
Hollingworth & Moss Ltd use Sage Pay Systems for taking and processing payments from the user. No cardholder information is ever passed unencrypted therefore nothing we pass to Sage Pay can be used or modified by any third parties attempting to gain access. Once the information arrives at Sage Pay Systems the sensitive data is secured and the encryption keys are held on a tamper proof systems and regularly audited by the banks and banking authorities. Sage Pay is also audited annually under the Payment Card Industry Data Security Standards.
Hollingworth & Moss Ltd pride itself on quality of our manufacturing and workmanship of our products supplied to you. However, if your book arrives damaged or with a manufacturing defect you can contact us by emailing customerservices@lovephotbooks.co.uk within 14 days of receipt and we will endeavour to rectify any problems. The manufacturing process is carried out in our onsite bindery by skilled craftsmen while we work hard to maintain consistency slight variations are a normal occurrence and do not qualify as a manufacturing defect. Your book is your design therefore we do not proof, edit or make changes to the content in anyway. It is the user’s responsibility to review your design before placing your order. The software offers warnings for low quality images before confirming your order therefore we cannot accept any responsibility for poor print quality which is down to files you supply.
This Site is not intended to be used for unsolicited email or spam. We may occasionally send you an email containing announcements from www.lovephotobooks.com which you will have the opportunity to “opt-out” of if you wish.
