Privacy Policy

Amended on the 21st May 2018 to comply with GDPR

 

Hollingworth Group Ltd. operates the brand lovephotobooks.com, a company registered in England (Company Number 10485259) are committed to ensuring that your privacy is protected when personal information about you is provided to us. Hollingworth Group Ltd.  and Lovephotobooks.com shall be referred to as “we” or “us” throughout this Privacy Policy. Please read this Privacy Policy carefully. It explains:

 

  •     the types of personal information which we hold
  •     the purposes for which we hold personal information
  •     how we use the personal information which we hold
  •     for how long we hold personal information
  •     the procedures we have in place to protect your privacy

 

By using this website, you are accepting the terms of this Privacy Policy. If you do not agree to this Privacy Policy you should cease using this website immediately. If we change our privacy policy, we will post the new Privacy Policy on this website. This Privacy Policy was last updated on 21st May 2018.

 

It is the policy of Hollingworth Group Ltd to respect the privacy of users of the Site. We may ask you to register your details to become a user of the Site and we are registered under the Data Protection Act 1998.  We are committed to complying with the legal obligations set out in the Data Protection Act 1998 and under the new GDPR legislation in relation to the collection and processing of any data submitted by the user to us.

 

Hollingworth Group Ltd will not monitor, edit, or disclose any personal information about you or the documents you submit to us, including their contents, without your prior permission unless Hollingworth Group Ltd in its sole discretion believes that such action is necessary to: (1) comply with legal process; (2) otherwise protect the legal rights of Hollingworth Group Ltd; (3) enforce the Terms; or (4) protect the interests of users of the Site or others. Hollingworth Group Ltd may on occasion provide certain user information in anonymous, aggregate form to third parties such as advertisers for demographic purposes. However, Hollingworth Group Ltd will not provide any third party with your email address or other personal data.

 

Hollingworth Group Ltd use Sage Pay Systems for taking and processing payments from the user.  No cardholder information is ever passed unencrypted therefore nothing we pass to Sage Pay can be used or modified by any third parties attempting to gain access.  Once the information arrives at Sage Pay Systems the sensitive data is secured and the encryption keys are held on a tamper proof systems and regularly audited by the banks and banking authorities.  Sage Pay is also audited annually under the Payment Card Industry Data Security Standards.

 

All transaction information passed between the website and Sage Pay’s systems is encrypted using 128-bit SSL certificates.

 

Except for when making payments online we do not use a secure transmission method to receive your personal data when uploading or communicating with us via email unless otherwise stated.  Therefore we would like to bring to your attention that any information carried across the Internet is not secure and can be intercepted, lost and read by other people.  However, any personal data, images or texts that is collected by us is stored in a safe and secure environment where access is limited to only employees of Hollingworth Group Ltd and its other companies.

 

Hollingworth Group Ltd prides itself on quality of our manufacturing and workmanship of our products supplied to you.  However, if your book arrives damaged or with a manufacturing defect you can contact us by emailing customerservices@lovephotbooks.co.uk within 14 days of receipt and we will endeavour to rectify any problems.  The manufacturing process is carried out in our on-site bindery by skilled craftsmen, while we work hard to maintain consistency slight variations are a normal occurrence and do not qualify as a manufacturing defect.  Your book is your design therefore we do not proof, edit or make changes to the content in anyway.  It is the user’s responsibility to review your design before placing your order.  The software offers warnings for low quality images before confirming your order therefore we cannot accept any responsibility for poor print quality which is down to files you supply.

 

This Site is not intended to be used for unsolicited email or spam. We may occasionally send you an email containing announcements from www.lovephotobooks.com which you will have the opportunity to "opt-out" of if you wish.

 

What Personal Information Do We Hold?

We hold the following personal information:

 

Computerised/electronic photographic images which you voluntarily provide to us

Information which you voluntarily provide to us, via this website or otherwise (for example, your name, postal address, e-mail address, telephone number, fax number and credit/debit card information)

information about the products and services you order and your previous orders; and information about your use of this website.

 

For What Purposes Do We Hold & Use Personal Information?

We hold and use photographic images and provide access to such images to the customer who, or business which, took the relevant photographic image. This permits us to process new and repeat orders. The customer who, or business which, took the relevant photographic image are likely to provide access to such photographic images to his, her or its relevant customer. We, however, only process and store photographic images as instructed by the customer who, or business which, took that image.

 

We hold and use information which you provide to us for our own administrative, sales, marketing and product development purposes. In particular, holding payment information permits us to process new and repeat orders. Depending on information which you have provided to us, we may contact you by letter or e-mail. If you would rather not be contacted by us, please let us know at the address noted below. We use information obtained by us through users visiting this website for our own administrative, sales, marketing and product development purposes and to personalise this website for each user. We shall not sell, rent, trade any of your information. But we may share personal information which we hold with Processors such as:

 

  • [As noted above, provide access to photographic images to the customer or business which took the relevant photographic image;]
  • We may disclose your personal information to our suppliers (processors) for the purposes of enabling us and/or our suppliers to fulfil your order and/or provide any services which you have asked us to provide
  • The company may disclose information which is held by us where required to do so by law or in connection with legal proceedings
  • Aggregate statistics may be disclosed to third parties which are made up from statistics in respect of individual persons but these statistics will not include personally identifying information
  • Credit/debit card information is transmitted to the appropriate credit card company when we process payment for sales
  • We may disclose personal information to our legal, accounting, marketing or other professional advisers, our website hosts and our courier, postal or transport providers (names and delivery addresses only in the latter case)
  • Information could be disclosed to other companies in our company group from time to time. Should we wish to use your personal information for a purpose not permitted under this Privacy Policy, we will contact you to seek your consent.

 

For How Long Do We Hold Personal Information?

We will not hold on to any personal information for any longer than is reasonably necessary for the purposes noted above.

 

What Procedures Do We Use To Protect Your Privacy?

We undertake to process the personal information which we collect in accordance with the applicable laws on data protection in force in England from time to time. We have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access. This means that we may ask for proof of identity before disclosing personal information to you.

 

We hold computerised and electronic personal information on computers held at the address noted below. We also hold tangible (or ‘hard copy’) personal information at the address noted below. This website may contain links to other websites, equally, other websites may provide links to this website. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy policies, if any, of each and every website which you use. Please note that the Internet is not a secure medium.

 

When submitting personal information to us using the Internet, your details may not be secure from access by third parties. The submission of personal information to us using the Internet is therefore made at your own risk. Upon request, you are entitled in law to receive a copy of personal information or data about you which is held by us. This service is free of charge and shall be resolved within a time period of 30 days. Although you have the facility to edit your own personal details we hold, we will also, on written request from you, amend any personal information which we hold about you. Where we amend the personal information which we hold about you, we will generally retain a copy of the previous version for our records. However, as noted above, we will not hold on to any personal information for any longer than is necessary for the purposes noted above.

 

How to change your account details or request personal data deletion

Once you have an account set up through lovephotobooks.com its very simple to amend your details. Just login to your account by selecting ‘My Account’ on the lovephotobooks.com website and select ‘Account Details’. This will show all the information that you have provided to us and you can amend this information at anytime.

 

If you wish to request that your data be deleted, you can do so by selecting ‘My Account’ on the lovephotobooks.com website and by selecting the ‘Data Deletion’ button, towards the right of the page. Please note that once your account has been deleted all information contained in your account will be deleted, so you will no longer have access to any order history, or online projects. Data deletion is not reversible.

 

If you change your mind after confirming this request, simply logging in to your account again within 7 days and your request will be cancelled, your personal data will not be deleted. If the data deletion is not canceled, your account and personal data will be deleted after 7 days.

 

If you need any further information please contact us using the contact details below:

 

Lovephotobooks.com

Copthall Bridge House,

Station Bridge,

Harrogate,

North Yorkshire.

HG1 1SP

 

E-mail: customerservices@lovephotobooks.com

 

If you are under 18 years old, you must provide us with the name and address of your parent/ guardian. We will let them know that you are providing us with personal information and obtain any consent from him/ her.

 

Direct Marketing

The contact details you provide (such as your telephone number, fax number, postal address and email address) may be used by us to send you information about products and services. Your contact details will only be used in this way if you have previously indicated your consent to receiving messages.

 

To conform with GDPR we will send out a invitation to ‘opt in’ to future emails and newsletters in regards to offers and news. If you choose to ‘opt in’ you may opt-out from receiving such messages from us at any time by clicking the ‘UNSUBSCRIBE’ link within.

 

All marketing messages sent to you by us will contain a statement re-iterating these instructions as to how to opt-out.

 

Cookies

This website makes use of “cookies”. Cookies are data that a website transfers to a user’s hard drive for records-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise this website to your needs and process your orders. If you do not want information collected through cookies, most web browsers allow you to deny or accept the feature. Refer to the documentation for your browser for instructions on how to prevent websites using cookies on your computer. However, you should note that cookies may be necessary to provide you with some features of this website.

 

We are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current UK Data Protection legislation and Internet best practice.

 

Data Protection

We never sell your details to anyone else. If personal information is needed for an additional purpose, we will always ask you to agree at collection. If you have already supplied us with personal information, you can change your instructions at any time.

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